NCP Gateway

Privacy Policy

This website is operated by Worldline IT Services UK Limited ("Worldline") on behalf of National Car Parks Limited.

Worldline and National Car Parks Limited ("NCP")(together, "we" or "us") recognise and respect your privacy.

This Privacy Policy describes how Worldline and NCP use personally identifiable information regarding visitors to and its webpages (the "Site").

As user of the website (referred to as "you/your") you acknowledge that any use of this Site is subject to this Privacy Policy together with our Terms and Conditions. The Terms and conditions can be found at and then choosing ‘Apply’.

The purpose of this statement is to set out the purposes for which, and the manner in which we may collect and use personal information that we may obtain about you. By either registering as a user of any services provided by us on this Site and/or by using this Site generally you consent and agree to this use by us.

Use of Personal Information

1. When you register and use this site:

  • You will be asked to provide certain information such as your contact details and bank account details. We will store this data and hold it on computers or otherwise.
  • In addition we may gather other information about your use of the Site, including by the use of cookies (see section on Cookies below).

2. We may use information that you provide or that is obtained by us:

(a) to register you with our Site and to manage any account you hold with us
(b) to administer our Site services;
(c) to give to companies and organisations whose products you purchase with your Gateway Card;
(d) to fulfil our agreement with you and to process your purchases and obtain payment;
(e) to analyse and profile your purchasing preferences e.g. (market, customer and product analysis) to enable us (i) to provide you with a personalised browsing experience when using the Site and (ii) to review, develop and improve the products and services which we offer and to enable us to provide you and other customers with relevant information through our marketing programme(s);
(f) to make decisions about you using computerised or automated technology, for example automatically selecting products and/or services which we think will interest you from the information we have;
(g) to keep you informed of such products and services (including products and services of other companies and organisations and including special offers, discounts, offers, competitions and so on) which we consider may be of interest to you by any of the following methods:

  • Email
  • Telephone (including automated calls)
  • SMS text messages and other electronic messages such as picture messaging
  • Post
  • Or otherwise
For details on how to ask to be removed from the mailing list, please refer to Section 20 below.

3. We may supplement the information that you provide to us with information that we receive from third parties. In particular we will carry out searches with credit reference agencies and any information provided to us may be passed to these credit reference agencies for the purposes of confirming credit worthiness.

4. We may store and process your information on our own information technology systems or on systems owned by third parties that may store and process your information on our behalf.

Crime Prevention

5. In order to protect our customers and us from fraud and theft, we may pass on information that we obtain from making identity checks and other information in our customer records, including how you conduct your account, to other companies with the NCP group and to financial and other organisations involved in fraud prevention and detection, to use in the same way. Without limitation to the foregoing we may disclose any information and data relating to you to the police or any regulatory or government authority in response to any request including requests in connection with the investigation of any suspected illegal activities.

Telephone Calls

6. Calls may be recorded to verify content and may be used together with other customer records for regulatory compliance, quality control and staff training, preventing or detecting criminal activity and for complaint resolution.

Disclosure of Your Information

7. We may give information about you to the following companies and organisations who may use it for the same purposes as set out above:
(a) to other companies in the NCP group of companies;
(b) to employees and agents of NCP and other approved third parties to administer any accounts, products and services provided to you by NCP now or in the future;
(c) to agents who (on our behalf) profile your data so that we may tailor the goods/services we offer to your specific needs;
(d) to anyone to whom we transfer our rights and duties under our agreement with you; and/or
(e) if we have a duty pursuant to the law to do so or if the law allows us to do so.

8. We refer above to the fact that we may carry out credit reference agency searches to obtain information about you. These agencies record those searches. In addition to the purposes listed above, we may also share information about you and the conduct of your account with credit reference agencies, other lenders and relevant third parties including our legal advisors and debt recovery agencies.

9. In carrying out the activities specified in this section, we may transfer data to reputable companies outside the European Economic Area. Whilst we take reasonable steps to ensure that your information will be afforded the same level of protection as that required of us under applicable UK data protection legislation you should be aware that countries outside the European Economic Area may not offer the same level of protection of personal data. By clicking the 'I accept' button you consent to such a transfer.


10. New technologies are emerging on the Internet that help us to deliver customised visitor experiences. In particular, there is a technology called "cookies" which may be used by us to provide you with, for example, customised information from our Site.

A cookie is an element of data that a website can send to your browser, which may then store it on your system. Cookies allow us to understand who has seen which pages and advertisements, to determine how frequently particular pages are visited and to determine the most popular areas of our Site. Non personal information such as browser type, operating system and domain names, may be collected during visitors' use of the Site and this information may be used by us to measure the number of visitors to the Site.

Depending on the type of cookies we use, cookies also allow us to make our Site more user-friendly. For example, permanent cookies allow us to save your password so that you do not have to re-enter it every time you visit our Site. Our Site may also use cookies to make sure you don't see the same content repeatedly and/or to deliver content specific to your interests.

Details and functions of the cookies used on our Site are set out below.

Grid View Customisation
  • NCPGW_ASP.secure_apply_aspx_ctl00_ContentPlaceHolder1_ddlNumRows/li>
  • NCPGW_ASP.secure_costcentrelist_aspx_ctl00_ContentPlaceHolder1_ddlNumRows
  • NCPGW_ASP.secure_reportgrouplist_aspx_ctl00_ContentPlaceHolder1_ddlNumRows
  • NCPGW_ASP.secure_transactions_aspx_ctl00_ContentPlaceHolder1_ddlNumRows
  • NCPGW_ASP.secure_letters_aspx_ctl00_ContentPlaceHolder1_ddlNumRows
  • NCPGW_ASP.secure_accountrestrictions_aspx_ctl00_ContentPlaceHolder1_ddlNumRows
  • NCPGW_ASP.secure_userlist_aspx_ctl00_ContentPlaceHolder1_ddlA_NumRows
  • NCPGW_ASP.secure_userlist_aspx_ctl00_ContentPlaceHolder1_ddlC_NumRows
  • NCPGW_ASP.secure_userlist_aspx_ctl00_ContentPlaceHolder1_ddlCC_NumRows
  • NCPGW_ASP.secure_reports_aspx_ctl00_ContentPlaceHolder1_ddlNumRows
  • NCPGW_ASP.secure_reportdefine_aspx_ctl00_ContentPlaceHolder1_ddlNumRows
These cookies are used to store a user’s preference of how many rows are displayed in a gridview.

Disabling Cookies

11. If you wish, you can usually adjust your browser so that your computer does not accept cookies. If you do this, you will not be able to set up a new account or access an existing account. Alternatively, you can adjust your browser to tell you when a website tries to put a cookie on your computer.

How you adjust your browser to stop it accepting cookies or to notify you of them, will depend on the type of internet browser programme your computer uses. For example, if your computer uses Microsoft Internet Explorer, you can follow the appropriate instructions after clicking onto this link (please note that this link will open a new window and will lead to an external website and that we are not responsible for the content of external websites).

1. Go to the heading "Manage Cookies" and click onto the option you prefer, either stopping cookies being installed, or notifying you of them; 2. From the list provided, click onto the programme which your computer uses; if this is not shown on the list, click on the "help" heading on the bar at the top of this page, search for information on "cookies" − an explanation of how to delete cookies will appear, then follow these instructions.

12. Please remember, cookies do not contain confidential information such as your home address, telephone number or credit card details. We do not exchange cookies with any third party websites or external data suppliers.

13. Your browser also generates other information, including which language the Site is displayed in, and your Internet Protocol address ("IP address"). An IP address is a set of numbers which is assigned to your computer during a browsing session whenever you log on to the Internet via your internet service provider or your network (if you access the Internet from, for example, a computer at work). Your IP address is automatically logged by our servers and used to collect traffic data about visitors to our Site. We also use your IP address to help diagnose problems with our server, and to administer our Site. We do not use your IP address to identify you personally.

14. We only keep cookies for the duration of your visit to our Site, except in the case of cookies which remember you for future visits or where you save your login name as referred to above.

15. By agreeing to this Privacy Policy you consent to the use of cookies by us as described in this Privacy Policy.

16. If you wish to find out more about cookies, please click on this link (but please remember that we are not responsible for external websites).


17. We will treat all of your information in strict confidence and we will endeavour to take all reasonable steps to keep your personal information secure once it has been transferred to our systems. However, the internet is not a secure medium and we cannot guarantee the security of any data you disclose online. You accept the inherent security risks of providing information and dealing online over the Internet and will not hold us responsible for any breach of security unless this is due to our negligence or willful default.


18. You have the right to know what personal data (as defined in the Data Protection Act 1998) that we keep about you, upon receipt of a written request to the address below and payment of a fee. You also have the right to have any information we hold about you corrected if it is incorrect- if you are concerned that any of the information we hold on you may be incorrect, and you are unable to change it yourself as described below, please contact us at the address set out below.

19. Please be aware that our Site may link to other websites which may be accessed through our Site. We are not responsible for the data policies or procedures or the content of these linked websites.

How can I get my name removed from the mailing list?

20. If you want to be removed from our mailing list(s), please send an email to with the word 'remove' in the subject line and the email address that you wish to be removed within the email. Please note that it may take up to 21 days to action your request. In addition, each electronic mailing we send you will contain details of how you can un-subscribe.

How do I change any details stored on

21. To change any of your registered details on, then the following process should be followed:

1) Log onto the Manage My Account website using your username and password; and
2) Amend your details using the "User Details" menu option on the website.

Contact Us

22. If you have any comments or queries in connection with our privacy policy, please email customer services or call 0345 050 7080 (option 3) or write to the Data Protection Compliance Manager at National Car Parks Ltd, Saffron Court, 14B St Cross Street, London, EC1N 8XA.

Changes to Policy

23. We may amend and update this policy from time to time. Any changes in the future will be posted on this page. You should check back to this page regularly.